Few retail businesses operate like Pang Donglai, closing every Tuesday for all staff and taking a five-day holiday during the Spring Festival. Pang Donglai's weekday customer traffic is comparable to that of many retail businesses during holidays. This is inseparable from Pang Donglai's consistent 20-character operating principle: "Abundant products, reasonable prices, a warm environment, and excellent service." Since 1998, they have promised a money-back guarantee if customers are not satisfied, and they offer rewards for customer complaints. Now, visiting Pang Donglai weekly has become an indispensable activity for locals.
Pang Donglai's core business logic is to create value for customers. By prioritizing customer satisfaction and providing services far exceeding those of its competitors, Pang Donglai aims to increase customer satisfaction and cultivate loyal customers. This increased repurchase rate leads to high profits for the company. Furthermore, the company provides its employees with higher-than-average material well-being and employs a reverse-engineering mechanism to foster continuous employee growth. This fully motivates employees, who then provide even higher-level services to customers with gratitude. This creates a positive cycle among employees, customers, and the company, resulting in continuous improvement.
Combining Pang Donglai's unique business appeal, Jinyuan Huanyu's Xinxiang production base, with its advantageous location, is learning from Pang Donglai's service philosophy and standards. Although we are in different industries, we believe that the concept of putting customers first and providing high-standard service is universal. Therefore, we regard Pang Donglai as our role model, and we aim to become the Pang Donglai of the customized lithium battery industry!
Regarding customer commitments, we have also implemented several measures, such as offering returns if products do not meet the agreed-upon standards, providing 20-minute feedback on pre-sales and after-sales service, and compensating for late deliveries. By using customer commitments as a driving force to push ourselves to grow and improve, we believe that through continuous refinement, we can soon enter the industry's blue ocean market like Pang Donglai, creating a business environment where employees are happy, customers are satisfied, and the company is stable. The road may be long, but perseverance will lead to success; the task may be difficult, but doing it will surely be accomplished! Jinyuan Huanyu will hold itself to high standards and continuously create greater value for its customers!
So close, so beautiful! Welcome everyone to Xinxiang to experience Pang Donglai and to Jinyuan Huanyu for inspection and exchange!
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