Everyone is working hard these days, especially since entering the second quarter. The density of industry conferences and exchanges feels incredibly high. In this information-saturated environment, we've recently been thinking about getting things right the first time. From customer needs, solution design, to order delivery, on-time delivery is already a zero-point standard. But think about how many things are repeated, and what percentage of our work time is wasted on rework. From a military perspective, when we decide we must capture the enemy's fortress on the first try, we've already found a way to take it. Therefore, capturing it on the first try is the most cost-effective business because we only pay the cost once. Doing it right the first time achieves the lowest cost, lowest efficiency, least time, and highest return. Doing things right is the underlying logic of individual and company evolution.
The logic that combining high-standard quality and service is the most effective way to deal with involution is based on the zero-defect concept proposed by Mr. Crosby, which is a creed we consistently follow. The core concept of zero defects is doing the right thing right the first time. From a quality management perspective, this simply means that once a promise is made, it must be kept. The essence of quality is integrity. When we think it's close enough, it's already far from perfect. Doing things right the first time is the starting point for creating value for customers and escaping involution!
Product quality reflects character. We believe a company should integrate corporate character, product quality, and personal character. Good quality represents high character. A company is composed of vibrant employees; the kind of employees shapes the kind of company. Jinyuan Huanyu is committed to continuously improving the ability and quality of its employees, advocating doing things right the first time, and combining character and work ethic. In character, cultivate sincerity and inner strength; in work, strive for excellence and hone skills.
In practice, we pay special attention to customer complaints, and even welcome them. While improving our internal capabilities is about looking at ourselves, customer feedback is the true mirror. Customers give us feedback because they love us and want us to do well. Jinyuan Huanyu insists on regular reviews and transforms customer feedback into improvements, with the goal of doing things right the first time.
The more severe the industry environment becomes, the more we should return to the essence and honestly provide good service to our customers. Returning to simplicity is a common business principle for growth against the odds. Jinyuan Huanyu adheres to customer-first principles, translating its philosophy and ideas into concrete actions. We are not boasting, because we know we still have enormous room for improvement. However, we believe that providing customers with high-quality products and services is definitely the right thing to do, and all employees of Jinyuan Huanyu will strive towards this right direction!
